AI @ 3M
Summary
- Since 2018, 3M has steadily integrated AI and machine learning across its operations, ranging from predictive healthcare and supply chain analytics to advanced materials science and digital assistant tools, reflecting increasing adoption and expansion through 2026.
- Leadership such as Paul Cardno (Global Digital Innovation Lead) and executive mentions of R&D spending (e.g., $3.5B from 2025–2027) show a strategic commitment to AI-driven innovation, highlighted by new generative AI tools like 'Ask 3M' and AI-powered solutions accelerating product development and operational efficiency.
- 3M's AI initiatives have driven improvements in manufacturing efficiency, healthcare clinical documentation, data center infrastructure, and customer innovation, with mature AI use cases focusing on increasing revenue and reducing costs, especially through automation, predictive analytics, and advanced materials optimization.
VIBE METER
6 AI Use Cases at 3M
Customer Innovation2025Customer Facing
Data Center Efficiency2025
Material Innovation2025
Supply Chain Optimization2024
Clinical Documentation2023
Sales Forecasting2022
Timeline
2026 Q1
3M launches AI-powered digital assistant tools aiding customers with design challenges; AI accelerates product development reducing time from weeks to days.
2025 Q4
3M prepares to debut AI-powered digital assistant 'Ask 3M' at CES 2026 alongside expanded AI-enabled innovation platforms; discussions of AI-driven job impact emerge.
2025 Q3
3M advances AI infrastructure innovations with products enhancing data center efficiency, reliability, and energy savings; optical fiber interconnects enable terabit speeds with significant energy efficiency gains.
2025 Q2
3M leads AI-first transformation strategy with partners like Salesforce; AI enables smarter factories optimizing safety, production, and efficiency.
2025 Q1
3M commits $3.5B on R&D including AI platforms like the digital materials hub; AI will fundamentally change research and new-product development.
2024 Q4
3M emphasizes AI use only for complex problems unsolvable by other means; Paul Cardno leads digital innovation; announces AI-powered tools for customer innovation.
2024 Q3
3M applies AI and generative AI extensively in supply chain to boost efficiency and reduce costs, also integrating ML to manage clinical denials enhancing revenue cycle management.
2024 Q2
3M's AI initiatives set to expand significantly in manufacturing, healthcare, and other areas, leveraging AI and ML to transform operations.
2024 Q1: no updates
2023 Q4
3M discusses AI safety and knowledge of large language models (LLMs) internally to understand AI capabilities better.
2023 Q3: no updates
2023 Q2
3M works with Telefónica Tech and AWS to optimize hospital emergency services and advance conversational and generative AI for healthcare clinical documentation.
- telefonica.com: Telefónica Tech and 3M optimise hospital emergencies with AI
- Forbes: Amazon & 3M Will Use Generative AI To Ease Documentation for Healthcare Providers
- STAT: Amazon partners with 3M to advance conversational AI in healthcare
- Fierce Healthcare: 3M taps AWS for conversational AI to advance medical notetaking
2023 Q1
3M's AI adoption covers various business areas to improve products and processes, emphasizing use in healthcare and manufacturing.
2022 Q4: no updates
2022 Q3: no updates
2022 Q2
3M standardizes and automates sales forecasting using Azure Machine Learning; AI evangelist discusses clinical documentation improvements via AI.
2022 Q1
3M collaborates with Argonne National Lab to enhance material manufacturing processes through machine learning to improve energy efficiency.
2021 Q4: no updates
2021 Q3: no updates
2021 Q2: no updates
2021 Q1: no updates
2020 Q4: no updates
2020 Q3: no updates
2020 Q2
3M uses speech and AI-powered clinician-assistive solutions to reduce technology burdens in healthcare revenue cycles.
2020 Q1: no updates
2019 Q4
3M leverages AWS machine learning to innovate on legacy products like sandpaper and explore new fields.
2019 Q3: no updates
2019 Q2: no updates
2019 Q1: no updates
2018 Q4: no updates
2018 Q3: no updates
2018 Q2
3M partners with C3.ai to develop and deploy AI applications starting with predictive healthcare and supply chain analytics.