AI @ Citigroup
Summary
- Citigroup has steadily accelerated its AI adoption and innovation since early 2023, moving from recognizing AI's transformative potential to deploying extensive AI tools across its workforce of approximately 175,000 employees by 2025. Leadership under CEO Jane Fraser emphasizes AI's role in improving operational efficiency, customer experience, and risk management through partnerships, internal tool development, and strategic investments totaling over $14 billion in tech transformation.
- Key milestones include the rollout of AI tools in multiple countries starting late 2024, advancements in generative AI and agentic AI capabilities by 2025, and large-scale internal training programs on AI prompt engineering to upskill employees. Citi's AI initiatives focus heavily on wealth management, credit risk modeling, customer service automation, commercial lending process automation, and workforce productivity enhancements.
- While Citi ranks ninth globally in AI preparedness compared to peers like JPMorgan Chase, it is rapidly scaling its AI adoption, with significant job function automation anticipated in banking. Notable outcomes include saving 100,000 developer hours weekly, streamlined workflows, and enhanced fraud prevention, supporting Citi's commitment to AI as a core driver of future growth and competitive positioning toward 2030.
VIBE METER
7 AI Use Cases at Citigroup
Developer Productivity2025
Employee Training2025
Fraud Prevention2025
Customer Support2024Customer Facing
Commercial Lending2024
Credit Risk2024
Wealth Management2023Customer Facing
Timeline
2025 Q4
Citi initiates AI prompt engineering training for all 175,000 employees to improve AI tool proficiency; CEO Jane Fraser announces AI usage has saved 100,000 developer hours weekly; expands AI to assist managers in writing performance reviews and to increase overall operational efficiency.
2025 Q3
Citi Research forecasts AI-generated revenues to surge from $43 billion in 2025 to $780 billion by 2030; Citi pilots agentic AI within proprietary platforms enabling autonomous multi-task execution; reports estimate Big Tech's AI spending to exceed $2.8 trillion by 2029, requiring massive power capacity increases.
2025 Q2
Citi consolidates AI strategy under three leaders, launches Citi AI tools for 15,000 employees in 11 markets, emphasizing agentic AI and generative AI; CEO Jane Fraser highlights rapid GenAI adoption; firm invests $14.7 billion in technology transformation, though ranks ninth globally in AI preparedness; AI-driven productivity gains reported, including chat integration and advanced fraud prevention.
2025 Q1
Citi advances agentic AI, implementing autonomous decision-making systems with oversight; firm addresses significant AI risks and compliance; Citi Ventures surveys emerging AI trends from Silicon Valley.
2024 Q4
Citi partners with Google Cloud to integrate Vertex AI for generative AI in trading operations; launches AI tools globally to simplify employees' work covering 140,000 staff across eight countries; executives highlight early positive results and transformative potential of GenAI.
2024 Q3
Citi enhances AI-powered credit risk assessments customizable by customer segments and automates commercial lending processes through partnership with Numerated.
2024 Q2
Multiple reports highlight Citi's view that AI will displace significant banking jobs, potentially automate over half of banking tasks, and drive substantial profit growth; Citi GPS releases analyses on AI's profound industry impact.
2024 Q1
Senior Citi executives discuss generative AI's transformative role in banking and the challenges around customer support risk.
2023 Q4: no updates
2023 Q3
Citi highlights AI's transformative impact on wealth management, emphasizing improvements in accuracy, personalization, efficiency, and democratization.
2023 Q2
Citigroup publicly acknowledges AI as a game changer with high transformative potential across industries.