AI @ Comcast

Comcast rolled out the industry's largest deployment of AI-based amplifiers enhancing broadband network performance and launched MachineQ's AI-driven smart summary for enterprise insights.

• Business Wire: Comcast Pushes AI to the Edge to Power the Nation's Smartest Broadband Network
• Comcast Corporation: Comcast's MachineQ Unveils AI-Powered Insights for Enterprises

DataBee, a Comcast company, added AI-powered network detection and response (NDR) with BluVector platform for advanced cybersecurity; Comcast Advertising launched an AI creative platform to help create TV-quality ads efficiently.

• Business Wire: DataBee®, a Comcast Company, Adds AI-Powered Network Detection and Response to Its Suite of Cybersecurity Products
• Business Wire: Comcast Advertising Introduces New AI Platform to Help Small and Local Businesses Create Cost-Effective Commercials in Minutes

Accelerated virtualization and AI integration nationwide with DriveNets partnership to improve network reliability and efficiency under Janus initiative.

• Business Wire: Comcast Accelerates Virtualization and AI Technologies Throughout the Nation's Largest and Fastest Network
• RCR Wireless News: Comcast expands Janus virtualization, AI trial with DriveNets

Introduced Janus, a cloud and AI/ML based transformative network initiative; deployed Coveo AI to enhance employee experience for 100,000+ workers.

• Comcast Corporation: Comcast is Harnessing Leading-Edge Cloud and AI Tech To Transform Internet Experiences
• Coveo: How Comcast Used AI and Unified Search to Transform Employee Experience

Collaborated with Eagle Eye on expanding video analytics and AI-powered technology access; introduced an AI bot that effectively resolved TV customer issues.

• Xfinity: Comcast Smart Solutions Teams Up with Eagle Eye
• ZDNET: I'm starting to like Xfinity. Why? Its AI bot just fixed my TV

Launched LIFT Labs accelerator to foster enterprise AI startups, adopted generative AI internally with attention to risk challenges, and applied AI with edge compute for power outage detection.

• Technical.ly: Comcast seeks AI startups for new LIFT Labs accelerator
• The New Stack: Comcast, Roblox Put Generative AI to Work, but Other Orgs Struggle
• Light Reading: Comcast taps edge compute and AI to detect and localize power outages

Partnered with Broadcom to develop the world's first AI-powered access network incorporating a new AI-embedded chipset, expanding AI applications in network infrastructure.

• Telecompetitor: Comcast Helps to Develop First Ever AI-powered Network
• Comcast Corporation: Comcast and Broadcom to Develop the World's First AI Access Network
• AI Expert Network: Case Study: AI at Comcast - AIX

Comcast invested in Resemble AI, advancing generative audio technology for easier creation of human-like audio content.

• Comcast Ventures: Our Investment in Resemble AI

Jan Neumann highlighted Comcast's data-centric AI approach to speech interfaces to enhance voice-based services.

• Snorkel AI: Comcast's data-centric approach to speech interfaces

Comcast increased AI/ML usage to extract network insights and enhance customer experience.

• Fierce Network: Comcast turns up AI and ML for network insights and to improve customer experience

Jan Neumann and Jeanine Heck demonstrated Comcast's use of deep learning to develop virtual assistants that improve customer contact experience.

• O'Reilly Conferences: How Comcast uses AI to reinvent the customer experience