AI @ Comcast

Launched largest rollout of AI-based network amplifiers to enhance broadband reliability, speed, latency, and security; MachineQ introduced AI-driven insights for enterprises; deployed AI for faster restoration of services during commercial power outages.

• Business Wire: Comcast Pushes AI to the Edge to Power the Nation's Smartest Broadband Network
• Comcast Corporation: Comcast's MachineQ Unveils AI-Powered Insights for Enterprises
• Comcast Corporation: Comcast Leverages AI to Restore Service Faster When Commercial Power Outages Impact Customers

DataBee, a Comcast company, integrated BluVector AI-powered network detection and response platform for advanced cybersecurity; Comcast Advertising launched new AI creative platform to help small/local businesses create cost-effective commercials.

• Business Wire: DataBee® Adds AI-Powered Network Detection and Response to Its Cybersecurity Products
• Comcast Advertising: Comcast Advertising Introduces New AI Platform to Help Small and Local Businesses Create Cost Effective Commercials in Minutes

Accelerated virtualization and AI technology nationwide with DriveNets Network Cloud to increase network reliability and efficiency; expanded Janus initiative embedding AI pervasively across network.

• Business Wire: Comcast Accelerates Virtualization and AI Technologies Throughout the Nation's Largest and Fastest Network Using DriveNets Network Cloud
• RCR Wireless News: Comcast expands Janus virtualization, AI trial with DriveNets

Launched Janus initiative leveraging cloud, AI/ML to transform next-gen core network delivery; deployed Coveo AI for employee experience improvement; faced mixed customer feedback on AI chatbots.

• Comcast Corporation: Comcast is Harnessing Leading-Edge Cloud and AI Tech To Transform Next-Generation Internet Experiences
• Coveo: How Comcast Used AI and Unified Search to Transform Employee Experience
• Xfinity Forums: Why is your AI completely useless (Customer forum)

Expanded AI-powered video analytics through partnership with Eagle Eye Networks; launched AI bot for improved TV troubleshooting experience for customers.

• Xfinity: Comcast Smart Solutions Teams Up with Eagle Eye Networks to Expand Video Analytics
• ZDNET: I'm starting to like Xfinity. Why? Its AI bot just fixed my TV

Comcast launched LIFT Labs AI accelerator for enterprise AI startups; adopted generative AI internally albeit with risk challenges; deployed AI with edge computing to detect and localize power outages enhancing network reliability.

• Technical.ly: Comcast seeks AI startups for new LIFT Labs accelerator
• The New Stack: Comcast, Roblox Put Generative AI to Work
• Light Reading: Comcast taps edge compute and AI to detect and localize power outages

Joint development with Broadcom announced for world’s first AI-powered access network using a new AI-embedded chipset; also, Comcast NBCUniversal Lift Labs accelerator promotes AI content creation technologies.

• Telecompetitor: Comcast Helps to Develop First Ever AI-powered Network
• Comcast Corporation: Comcast and Broadcom to Develop the World's First AI Access Network
• AI Expert Network: Case Study: AI at Comcast - AIX

Comcast invested in Resemble AI, a generative audio platform simplifying creation of human-like audio content.

• Comcast Ventures: Our Investment in Resemble AI

Jan Neumann highlighted Comcast’s data-centric AI approach specifically for speech interfaces.

• Snorkel AI: Comcast's data-centric approach to speech interfaces

Comcast focused on AI and machine learning for network insights and customer experience improvements.

• Fierce Network: Comcast turns up AI and ML for network insights and to improve customer experience

Comcast began using AI with deep learning to build virtual assistants improving customer experience, led by Jan Neumann and Jeanine Heck.

• O'Reilly AI Conference: How Comcast uses AI to reinvent the customer experience