AI @ Home Depot

Home Depot introduced Material List Builder AI and agentic AI tools in partnership with Google Cloud to enhance last-mile delivery, project planning, and contractor support; hired Dr. Franziska Bell as CTO to accelerate AI innovation.

• The Home Depot: The Home Depot Launches AI-Powered Material Lists to Help Pros Save Time
• The Home Depot: Home Depot and Google Cloud Launch Agentic AI Tools
• Inc.: Home Depot's Secret Weapon: Why Hiring Ford's AI Chief Is a Game-Changer

Home Depot launched AI-powered Blueprint Takeoffs tool for professional contractors, enabling faster and more accurate project estimations and material quotes, solidifying AI’s role in the professional segment.

• PR Newswire: The Home Depot Launches AI-Powered Blueprint Takeoffs
• AJC: How Home Depot's Newest AI Tool Could Give It an Edge With Pro Contractors

Home Depot leveraged AI to boost in-store associate expertise, operational efficiency and customer satisfaction with a comprehensive AI strategy driving over $151 billion in revenue through personalized and predictive analytics.

• Chief AI Officer: How Home Depot's AI Finds the Right Product in Seconds

AI adoption drove online sales growth and operational efficiency; Home Depot continued scaling AI initiatives with over 175 use cases, emphasizing in-house tech combined with strategic partnerships.

• Digital Commerce 360: Generative AI Tool Helps Home Depot Online Sales Grow in Q1
• Join Rebelution: Home Depot's Quiet Dominance in the Home AI Space

Magic Apron, a proprietary suite of generative AI tools, launched to assist customers and answer shopping questions online, marking Home Depot's major AI-powered customer interface expansion.

• The Home Depot: Home Depot Introduces Magic Apron Generative AI Suite
• Fortune: Home Depot Turns to AI to Answer Online Shoppers' Questions

Home Depot enhanced customer experience with AI-powered tools providing personalized project support and launched a DIY generative AI model using Retrieval-Augmented Generation (RAG) to assist customer-facing staff.

• Renascence.io: How Home Depot Enhances Customer Experience With AI Tools
• The Stack: Home Depot DIY GenAI Model Tells Humans What To Say

Home Depot significantly expanded AI applications across customer experience, operations, and inventory management through a deepened partnership with Google Cloud, piloting more than 175 machine learning and generative AI use cases.

• Chain Store Age: Home Depot Optimizes Customer Experience, Operations Using Google Cloud AI
• PR Newswire: The Home Depot Extends Relationship with Google Cloud to Drive Innovation
• CIO Dive: Home Depot Elevates CIO from Within as AI Adoption Plans Accelerate

Home Depot faced a class action lawsuit alleging privacy violations due to its AI usage, highlighting risks associated with AI adoption.

• DWMMag: Home Depot Facing Class Action Lawsuit Over Use of AI

Home Depot experimented with machine learning and computer vision, including the home-grown Sidekick system for shelf and stock management.

• ZDNet: How this retailer uses machine learning and computer vision to keep its shelves full

Michael Carpenter utilized AI and data science to optimize backend store operations across 2,300 stores, enhancing inventory and supply chain management.

• Northwestern University: Talking Data Science with Home Depot's Michael Carpenter

Home Depot, led by Huiming Qu, began leveraging AI to improve customer experience as a foundational step toward digital transformation.

• MIT Sloan Management Review: DIY With AI: The Home Depot's Huiming Qu