AI @ Kroger

Kroger scales generative AI strategies with Google Cloud's Gemini Enterprise platform to enhance customer shopping and meal planning via AI-powered assistants.

• Drug Store News: Kroger scales generative AI strategy alongside Google Cloud
• Supermarket News: Kroger launches AI-driven shopping agent
• PYMNTS: Kroger, Papa Johns Test Gemini AI Agents for Retail

Kroger expands AI-powered digital shopping experiences through a deeper partnership with Instacart offering an AI shopping assistant; agrees to pay $350 million to Ocado amid scaled-back automation plans; ongoing scrutiny of AI-driven pricing and privacy issues.

• Kroger IR: Kroger and Instacart Announce Expanded Relationship Investing in AI
• Chain Store Age: Kroger to pay $350 million to automation partner as it scales back robotic warehouses
• P2PI: Kroger, Instacart Deepen Partnership to Expand AI-Driven Digital Shopping

Kroger accelerates enterprise-wide AI adoption with its AI Factory initiative aiming for faster, safer AI development; online sales near $20B. However, it reviews partnerships with Ocado, scaling back automated fulfillment centers due to ROI concerns.

• P2PI: How Kroger's AI Factory Is Accelerating AI Adoption
• Digital Commerce 360: Ecommerce Trends: How Kroger is using AI
• PYMNTS: AI Dreams Lift Oracle and Tesla, While Kroger Doubts Sink Ocado

Scaling AI for inventory and shrink management; notable personnel change as CTO Todd James leaves to start an AI-focused firm, signaling maturation of Kroger's AI team.

• National CIO Review: Kroger's Fresh Focus and AI-Driven Operations
• Grocery Dive: Why Kroger's former chief data officer is starting an AI firm

Kroger continued investment in AI technologies including the EDGE AI system to modernize grocery environments.

• Voice of Frisco: Emerging in AI: Kroger Implements EDGE System

Expansion and controversy over AI-driven dynamic pricing system raising privacy concerns and criticism among customers and lawmakers. Continued AI adoption for operational improvements including dynamic batching and inventory optimization.

• Perplexity AI: Kroger's Controversial AI Pricing
• Common Dreams: 'Corporate Greed Is Out of Control': Warren Slams Kroger's AI Pricing
• Forbes: How Kroger Is Using Data And AI To Drive Innovation

Introduction of AI-powered marketplace enhancements including dynamic pricing and product listing optimization through partnership with Intelligence Node and use of generative AI.

• Retail TouchPoints: Kroger Employs New Gen AI Tool to Enhance Marketplace Listings
• Chain Store Age: Kroger Enhancing Third-Party Product Listings with Generative AI
• Digital Commerce 360: Kroger Adds AI to Its Marketplace

Kroger’s AI technology enabled customers to fix 75% of self-checkout errors without assistance, improving speed and experience. AI also aids crime prevention and rewards.

• Wide Moat Research: Kroger is Using AI to Catch Criminals and Reward Valued Customers

Kroger’s leadership in generative AI and analytics strengthens customer and associate experiences through innovative data applications.

• Diginomica: Making Generative AI Speak Retail - Walmart and Kroger Have Big Plans

Deployment of Google Cloud data analytics, AI, and machine learning tools to enhance data-driven business decisions.

• Specialty Food Association: Kroger Leverages AI and Data Analytics

Kroger progressed beyond pilot stages in self-checkout AI solutions with Everseen's Visual AI and Lenovo's AI hardware for edge computing to reduce customer friction and shrink.

• Lenovo StoryHub: Shaping Kroger's Self-Checkout of Tomorrow with AI and Edge Computing
• Chain Store Age: Kroger Rolls Out Visual AI-Based Self-Checkout

Expansion of AI adoption with rollout of Everseen's Visual AI to reduce self-checkout errors. Launch of Chefbot, an AI Twitter tool providing personalized recipe suggestions.

• RTInsights: Kroger Adopts Artificial Intelligence to Reduce Self-Checkout Errors
• Kroger IR: Kroger Launches Chefbot, an AI Twitter Recipe Tool

Kroger partnered with Everseen to deploy Visual AI technology to 2,500 stores for self-checkout error detection and reduction.

• AndNowUKnow: Kroger Nabs New Partner Everseen, Prepares to Roll Out AI Software
• Payments Journal: Kroger Bags AI Tech Solution For Self-Checkout

Introduction of Kroger EDGE (Enhanced Display for Grocery Environment) technology in stores, marking initial AI adoption focused on digital shelf displays.

• Indigo9 Digital Inc.: How Kroger Uses Artificial Intelligence (AI) to Innovate