AI @ Kroger

By Q3 2025, Kroger showcases extensive AI use cases spanning fulfillment, online marketplace optimization, and data science-driven innovation enhancing ecommerce trends.

• Digital Commerce 360: Ecommerce Trends: How Kroger is using AI

Todd James, former Chief Data Officer at Kroger’s 84.51° unit, started a new AI firm; Kroger advanced scaling AI for inventory and shrink management improving operational efficiency.

• Grocery Dive: Why Kroger's former chief data officer is starting an AI firm

Kroger invested further in its EDGE AI system to optimize grocery environment displays and enhance operational efficiency.

• Voice of Frisco: Emerging in AI: Kroger Implements EDGE System

Kroger employed various AI technologies including machine learning for demand forecasting, chatbots for customer service, implementing EDGE digital shelves, and dynamic pricing, stirring public and regulatory debate.

• Forbes: How Kroger Is Using Data And AI To Drive Innovation In Grocery Industry

Kroger partnered with Intelligence Node to enhance online marketplace listings using generative AI for dynamic pricing, content management, and improved search relevance.

• Grocery Dive: Kroger links with AI retail analytics firm to boost marketplace

Kroger’s AI system assisted customers in correcting 75% of self-checkout errors autonomously, enhancing checkout speed and customer satisfaction.

• Wide Moat Research: Kroger is Using AI to Catch Criminals and Reward Valued Customers

Kroger continued leading in AI and analytics usage to improve customer and associate experience, signaling growing interest in generative AI for retail.

• Diginomica: Making generative AI speak retail - Walmart and Kroger have big plans

Kroger expanded its AI and data analytics capabilities through deployment of Google Cloud AI and machine learning tools for enhanced retail applications.

• Specialty Food Association: Kroger Leverages AI, Data Analytics

Kroger moved beyond pilot stage deploying AI and computer vision technology for self-checkout, collaborating with Lenovo and Everseen to enhance customer experience and reduce losses.

• Chain Store Age: Kroger rolls out visual AI-based self-checkout
• Lenovo StoryHub: Shaping Kroger's Self-Checkout of Tomorrow with AI and Edge Computing

Kroger launched Chefbot, an AI Twitter tool delivering personalized recipe recommendations, and advanced adoption of Everseen’s Visual AI technology to reduce self-checkout errors.

• Kroger IR: Kroger Launches Chefbot, a First-of-Its-Kind AI Twitter Tool
• RTInsights: Kroger Adopts Artificial Intelligence to Reduce Self-Checkout Errors

Kroger partnered with Everseen to deploy Visual AI technology across 2,500 stores aimed at reducing errors at self-checkout stations, under leadership including Mike Lamb, VP.

• Payments Journal: Kroger Bags AI Tech Solution For Self-Checkout
• AND NOW U KNOW: Kroger Nabs New Partner Everseen, Prepares to Roll Out AI Software

Kroger introduced Kroger EDGE, an Enhanced Display for Grocery Environment digital shelf system to innovate in-store experiences.

• Indigo9 Digital Inc.: How Kroger Uses Artificial Intelligence (AI) to Innovate