AI @ Lowes

CEO Marvin Ellison reports that the Mylow AI assistant is effectively addressing major employee challenges, improving worker productivity and easing concerns about AI-related job displacement.

• Business Insider: Lowe's CEO Says Mylow AI Assistant Is Fixing Major Headaches

Deployment of AI-driven forecasting and replenishment technologies from RELEX Solutions in partnership with Accenture reduced inventory and improved margins; CEO Marvin Ellison emphasized embedding generative AI across both customer-facing and internal workflows to fuel 2026 growth.

• Distribution Strategy: Lowe's Leans on AI to Cut Inventory and Lift Margins as SKU Reductions Advance
• Digital Commerce 360: Lowe's leans on AI and ecommerce to drive 2026 growth

Broad company-wide AI innovation focus highlighted during Lowe's AI Day; AI employed to optimize store layouts, predict product trends, and enhance customer experience; deployment of over 50 ML models used for pricing, forecasting, marketing, and supply chain optimization.

• Klover AI: Lowe's AI Strategy: Analysis of Dominance in Home Improvement Retail
• Lowe’s Corporate: Lowe's AI Day Makes Innovation a Company-Wide Focus
• Charlotte Biz Journals: Lowe's bets on AI to reshape home-improvement retail

Introduction of AI tools for store associates including voice/text apps powered by OpenAI to provide product insights; launch of 'Mylow Companion' to improve customer service and expedite onboarding; use of Vertex AI Vector Search for dynamic ecommerce recommendations.

• The Information: Lowe's Puts OpenAI-Powered Voice Assistant on the Store Floor
• Lowe’s Corporate: Lowe's deploys First at-scale AI assistant for Retail Associates
• Google Cloud Blog: How Vertex AI Vector Search helps create interactive shopping experiences

Launch of 'Mylow', Lowe's AI-powered virtual home improvement assistant built with OpenAI collaboration; deployment of AI bots, digital store twins updated multiple times daily, and AI-driven merchandising and shrink reduction across the retail chain.

• Lowe’s Corporate: Lowe's Launches First AI-Powered Home Improvement Virtual Advisor
• NVIDIA: How Lowe's Leverages AI to Become an Agile Digital Retailer
• Digital Commerce 360: Lowe's introduces its Mylow virtual adviser, built with OpenAI

Strategic focus intensified on Pro contractors (30% customer base) with enhanced AI integration; Lowe's set ambitious 2025 goals to harness generative AI platforms for customer experience and productivity gains.

• Digital Commerce 360: Lowe's focuses on Pro contractor business and AI integration
• Retail Customer Experience: Lowe's 2025 goals driven by AI platform strategy

Lowe's began leveraging partnerships with Nvidia to advance AI capabilities in retail operations, focusing on enhancing customer experience and developing a strategic AI framework.

• zkresearch.com: Lowe's looks to Nvidia and AI to improve its retail operations
• InnoLead: How Lowe's is Renovating the Customer Experience with AI

Lowe's introduced an industry-first digital twin technology utilizing AI, 3D visualization, and AR to empower retail associates in everyday tasks, marking the initial phase of AI adoption.

• Lowe’s Corporate: Lowe's unveils Industry-First Digital Twin, giving associates superpowers