Rudy Lai
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AI @ Lowes

Home improvement #2 after Home Depot
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • From 2022 to 2025, Lowe's has progressively integrated AI across multiple facets of its retail operations, evolving from innovative digital twin technology to comprehensive AI-driven virtual assistants and store optimization tools.
  • Key milestones include the launch of the AI-powered virtual home improvement assistant 'Mylow' in Q1 2025, leveraging partnerships with OpenAI and Nvidia; this AI tool supports both customers and store associates enhancing customer experience and internal productivity.
  • By late 2025, Lowe's extended AI use to inventory reduction and margin improvements through AI-driven forecasting and replenishment in partnership with RELEX Solutions and Accenture, demonstrating strong adoption of agentic AI technologies aimed at increasing revenue and improving customer experience.

VIBE METER

More AI announcements = more VIBE
Q1 23Q2 23Q3 23Q4 23Q1 24Q2 24Q3 24Q4 24Q1 25Q2 25Q3 25Q4 25Q1 26🔥🔥🔥🔥

5 AI Use Cases at Lowes

Inventory Forecasting
2025
Traditional
Generative
Agentic
Outcome
Costs
Lowe's implemented AI-driven forecasting and replenishment solutions in partnership with RELEX Solutions and Accenture, effectively reducing inventory levels and improving margins by optimizing stock levels and SKU rationalization based on demand predictions. [1]
Ecommerce Personalization
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
Using Google’s Vertex AI Vector Search and visual AI, Lowe's creates dynamic product recommendations and interactive shopping experiences on its ecommerce platform, enhancing customer engagement and increasing sales. [1]
Sales Assistance
2025
Traditional
Generative
Agentic
Outcome
Lowe's has deployed AI assistant tools such as Mylow Companion to aid store associates with customer inquiries and onboarding processes by leveraging conversational AI and voice/text interfaces, improving frontline service quality and speeding employee training. [1][2][3]
Virtual Assistance
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Lowe's developed an AI-powered virtual assistant called Mylow, in partnership with OpenAI, which provides customers real-time home improvement advice and answers, accessible anytime via mobile devices, enhancing customer experience through personalized support. [1][2][3]
Store Optimization
2022
Traditional
Generative
Agentic
Outcome
Lowe's applies AI-powered digital twin technology to create 3D store models updated multiple times daily, enabling optimization of store layouts, merchandising, and product placement to enhance customer experience and operational efficiency. [1][2][3]

Timeline

2026 Q1: no updates

2025 Q4

2 updates

Lowe's leveraged AI to optimize inventory and boost margins through AI-driven forecasting and replenishment solutions in collaboration with RELEX Solutions and Accenture, while embedding generative AI across customer and internal workflows for 2026 growth.

2025 Q3

3 updates

AI innovation became a company-wide focus at Lowe's with AI-driven store layout optimization, product trend prediction, and deployment of over 50 machine learning models to improve pricing, forecasting, and marketing.

2025 Q2

3 updates

Lowe's deployed AI tools like Mylow Companion to assist store associates for customer service and onboarding, integrated OpenAI's models for voice and text assistants, and used Google's Vertex AI for ecommerce personalization.

2025 Q1

3 updates

Lowe's launched the AI-powered virtual home improvement assistant 'Mylow' in collaboration with OpenAI, introduced AI-based self-checkout systems using Nvidia's Nudge, and expanded AI applications in digital twins and merchandising optimization.

2024 Q4

2 updates

Lowe's outlined its AI integration strategy focusing on its Pro contractor business, representing 30% of customers, and set 2025 goals driven by generative AI to enhance customer experience and productivity.

2024 Q3: no updates

2024 Q2

2 updates

Lowe's began extensive AI exploration, collaborating with Nvidia and focusing on AI's role in transforming retail operations and customer experience.

2024 Q1: no updates

2023 Q4: no updates

2023 Q3: no updates

2023 Q2: no updates

2023 Q1: no updates

2022 Q4: no updates

2022 Q3

1 updates

Lowe's introduced an industry-first digital twin combining AI, 3D visualization, and augmented reality to empower retail associates for enhanced customer service.