Rudy Lai

AI @ Paramount Global

CBS, Paramount+, film
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • Paramount Global has progressively integrated AI technologies since Q2 2023, initially focusing on content localization and expanding through script generation, ad targeting, and personalized recommendations by 2025, leveraging partnerships with Waymark and Shopsense AI, and investments in cloud infrastructure with Oracle.
  • Leadership under David Ellison from mid-2025 emphasizes transforming Paramount into a 'tech-forward' company, deploying advanced AI including generative models, ML, autonomous agents, and digital twins to boost operational efficiency, content creation, and streaming platform unification, aiming at U.S. profitability by 2025 with reported key metric improvements such as time-to-decision reduction by up to 90%.
  • Paramount faces pushback concerning AI adoption impacting human talent and workforce lay-offs in late 2025, while concurrently strengthening AI governance, transparency, and copyright lobbying efforts; overall AI adoption trend is accelerating rapidly with strong internal commitment, substantial staffing, and strategic repositioning in a highly competitive streaming landscape.

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6 AI Use Cases at Paramount Global

Personalized Recommendations
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Advanced machine learning algorithms power personalized content recommendations on Paramount+, improving user retention and engagement with tailored viewing experiences. [1]
Decision Acceleration
2025
Traditional
Generative
Agentic
Outcome
Costs
Paramount applies agentic AI and autonomous agents to process multi-source data rapidly, enabling executives to make decisions up to 90% faster and improve operational agility. [1]
Shoppable TV
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
By integrating AI with Shopsense, Paramount+ enables viewers to purchase products featured in shows via QR codes and personalized recommendations, driving new revenue streams. [1]
Ad Targeting
2024
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
Using generative AI and machine learning, Paramount's Ads Manager platform automates ad creation and targets ads across streaming platforms to improve ad performance and revenue. [1]
Script Generation
2024
Traditional
Generative
Agentic
Outcome
Revenue
Paramount leverages natural language processing models to assist in generating scripts, enhancing creativity and accelerating content creation timelines. [1]
Content Localization
2023
Customer Facing
Traditional
Generative
Agentic
Outcome
Costs
Paramount uses AI to automatically localize content for different regions, reducing manual translation time and costs while improving global reach. [1][2]

Timeline

2026 Q1: no updates

2025 Q4

2 updates

Despite AI advancements, Paramount faced layoffs and criticism over AI impacting human talent. The company increased lobbying for AI and copyright regulation and used AI for franchise prospect analysis. CEO Ellison emphasized AI’s significance for all aspects of business going forward.

2025 Q3

2 updates

Under David Ellison, Paramount embraced AI and cloud via a $100M Oracle partnership, restructuring streaming platforms onto unified backend, and making strategic hires including Dane Glasgow (CPO). AI enhanced user retention, ad targeting, and content workflows. The Skydance merger marked a transformative media-tech shift amid industry challenges.

2025 Q2

2 updates

Paramount accelerated AI deployment with agentic, generative, and foundation AI models to drive decision-making speed improvements (~90%), integrated shoppable TV with Shopsense AI, enhancing revenue streams and personalization. CTO Phil Wiser and CEO David Ellison led the tech-forward pivot aiming at U.S. profitability by year's end.

2025 Q1

1 updates

Discussions broadened on maintaining privacy amid rapid AI innovation, emphasizing Paramount's commitment to balancing innovation with data protection.

2024 Q4

1 updates

Data scientists stressed the need for accurate and current data underpinning AI systems, highlighting Paramount's ongoing focus on data quality to support AI applications.

2024 Q3

1 updates

Paramount innovated with AI-generated advertising (Paramount Ads Manager via Waymark), raised industry voices on AI's disruption in Hollywood, and executives highlighted AI's impact on commerce, content discovery, and retention.

2024 Q2

1 updates

AI transparency and ethical governance were highlighted; Paramount CTO Phil Wiser compared AI's current state to early internet days and emphasized AI as a helpful 'tool' for creators. Shareholders voted on AI oversight proposals.

2024 Q1

1 updates

AI use cases grew to include NLP for script generation and machine learning for operational improvements, signaling deeper integration in creative workflows.

2023 Q4

1 updates

Paramount Global expanded AI use in content mastery applying Artificial Intelligence and Machine Learning broadly to leverage content assets.

2023 Q3: no updates

2023 Q2

1 updates

Paramount's CFO Naveen Chopra disclosed early use of AI for content localization to improve efficiency in international markets, marking the start of AI adoption.