AI @ Walgreens

Walgreens expanded its retail media network through partnership with Rokt, deploying AI-powered capabilities to provide advertisers better customer engagement tools and enhance retail marketing effectiveness.

• Digital Commerce 360: Walgreens Adopts Rokt for Retail Media Network Expansion
• Progressive Grocer: Walgreens Grows AI-Powered Retail Media Ecosystem with Rokt
• Drug Store News: Walgreens Advertising Group Teams With Rokt on AI-Powered Retail Media Ecosystem
• P2PI: Walgreens Grows AI-Powered Retail Media Ecosystem with Rokt

Walgreens leveraged AI and centralized robotic hubs to fill 60% of prescriptions for approximately 3000 stores, achieving improved turnaround, reduced errors, enhanced patient safety, and cost reductions.

• Pharmacy Times: Leveraging AI and Automation to Enhance Patient Care and Pharmacist Roles
• Drug Topics: Q&A: Pharmacy Modernization Through Use of AI, Micro-Fulfillment

Walgreens massively expanded robotic prescription micro-fulfillment centers to over 5000 stores, partnered with Palantir for enhanced supply chain digital twins, and aimed to boost operational efficiency and reduce costs.

• American Hospital Association: Where Are Amazon, CVS and Walgreens Headed in Healthcare Innovation
• Chain Store Age: Walgreens Reportedly Expanding Robotic Prescription Micro-Fulfillment
• Becker's Hospital Review: Walgreens Expands Use of Robots to Fill Prescriptions, Cut Costs
• PYMNTS.com: Palantir Reinvents Wendy's Supply Chain, Walgreens Operations
• eMarketer: Walgreens' Identity Crisis: From Pharmacy Giant to Distressed Retailer
• CNBC: Walgreens Doubles Down on Robots to Fill Prescriptions Amid Turnaround

Walgreens faced legal issues over AI-powered digital 'Smart Cool Door' screens while scaling AI initiatives including supply chain optimization, personalized rewards, and use of digital twins in pharmacy.

• cio.inc: How a 'Smart Cool Door' Landed Walgreens in Hot Water
• Redress Compliance: Case Study: Walgreens Boots Alliance's Use of AI to Optimize Operations and Healthcare Services
• cleverence.com: How Digital Twins Help Walgreens and CVS Revolutionize Retail Pharmacy Operations
• mercer.com: I, pharmacist? AI and robot-powered prescriptions

Walgreens leadership made healthcare industry predictions focusing on AI to forecast retail trends and employing AI chatbots for appointment scheduling and medication reminders.

• Walgreens Boots Alliance: Walgreens leaders make 10 healthcare industry predictions for 2024
• PitchGrade: Walgreens Boots Alliance: AI Use Cases 2024

Walgreens Boots Alliance emphasized practical AI applications in service management, integrating chatbots and intelligence without increasing agent headcount or costs.

• Diginomica: How Walgreens Boots Alliance avoids AI vendor hype

Walgreens transitioned from traditional print marketing to AI-driven demand planning and personalized customer outreach for improved efficiency and engagement.

• AI Expert Network: Case Study: AI Transformation at Walgreens - AIX

Walgreens partnered with Freenome to advance clinical studies and leveraged Saama’s AI platform for clinical trial automation; also enhanced retail demand planning via AI.

• Clinical Research News Online: Walgreens, Freenome Team Up, New AI Products from ObjectiveHealth
• Zebra Technologies: A Closer Look at Walgreens' AI-Powered Demand Planning Transformation
• eClinical Solutions: Walgreens, Freenome Team Up, New AI Products from ObjectiveHealth

Walgreens utilized the Digitate AIOps solution to streamline vaccine scheduling and IT support processes, demonstrating AI's role in operational efficiencies.

• Chain Store Age: Walgreens utilizes AI for vaccine scheduling, IT support

Walgreens Boots Alliance IT leadership advanced personalization by leveraging advanced cloud, data analytics and AI technologies.

• cio.com: Walgreens Boots Alliance gets personal with AI

Walgreens’ AI-powered adherence program addressed patient adherence issues while accounting for social vulnerability and reducing unintended bias.

• AllazoHealth: Walgreens' AI-Powered Adherence Program and Health Equity

AI was leveraged to improve email marketing engagement and to boost medication adherence by 5.5% to 9.7% using AllazoHealth’s platform, demonstrating effectiveness in patient outreach and health outcomes.

• Spiceworks: How Walgreens Used AI To Improve Email Engagement Rates
• AllazoHealth: Retail Pharmacy Boosts Medication Adherence with AI

Walgreens implemented Nuance's conversational AI solutions to facilitate COVID-19 vaccine scheduling and eligibility confirmation, expanding customer engagement digitally.

• itnonline.com: Walgreens Enlists Nuance's AI-Powered Intelligent Engagement Solutions for COVID Vaccine
• aithority.com: Walgreens Enlists Nuance's AI-Powered Intelligent Engagement Solutions to Help Customers Schedule COVID Vaccine Appointments

Walgreens deployed voice-powered AI technology in stores to improve in-store experiences for associates and customers, marking early adoption of conversational AI.

• Drug Store News: Walgreens to implement voice-powered AI technology in stores

Walgreens initiated a strategic partnership with Microsoft to incorporate AI and data science into healthcare services, aiming to deliver personalized and digitized patient care.

• xtalks.com: Walgreens Partners with Microsoft to Bring AI into Healthcare
• Walgreens Boots Alliance: Walgreens Boots Alliance and Microsoft establish strategic partnership