AI @ Walgreens

Walgreens launched a virtual weight management program for adults 18-64 using video consultations and self-pay GLP-1 medication, indicating further AI-enabled personalized healthcare offerings.

• MedCity News: Walgreens Introduces Virtual Weight Management Offering

Walgreens enhanced its retail media ecosystem with AI-powered capabilities via Rokt collaboration, enabling richer advertiser access to pharmacy and retail audiences and more personalized customer engagement.

• Drug Store News: Walgreens Advertising Group Teams Up with Rokt on AI-Powered Retail Media Ecosystem

Centralized robotic hubs supported 60% of Walgreens pharmacy locations, enhancing prescription filling efficiency, reducing errors, and enabling faster turnaround times.

• Pharmacy Times: Leveraging AI and Automation to Enhance Patient Care and Pharmacist Roles

Walgreens aggressively expanded its use of robotic micro-fulfillment centers, serving over 5,000 stores and using robots to fill thousands of prescriptions, covering about 60% of ~3,000 stores and significantly reducing dispensing errors and costs.

• CNBC: Walgreens doubles down on robots to fill prescriptions amid turnaround

Walgreens expanded AI applications to include supply chain optimization, personalized rewards, predictive healthcare models, digital twins to optimize pharmacy workflows, and early-stage AI and robotic prescription management.

• Redress Compliance: Case Study: Walgreens Boots Alliance's Use of AI to Optimize Operations and Healthcare Services
• Cleverence: How Digital Twins Help Walgreens and CVS Revolutionize Pharmacy Operations

Walgreens leaders forecasted AI's rising role in healthcare, including AI-based forecasting of retail trends and AI chatbots improving appointment scheduling and medication reminders.

• Walgreens Boots Alliance: Walgreens Leaders Make 10 Healthcare Industry Predictions for 2024

Walgreens expanded its retail media ecosystem with Rokt’s AI-powered solutions, enhancing targeted advertising capabilities.

• Progressive Grocer: Walgreens Grows AI-Powered Retail Media Ecosystem with Rokt

Walgreens completed a successful AI-driven transition from traditional print marketing to personalized customer outreach and demand planning.

• AI Expert Network: Case Study: AI Transformation at Walgreens

Walgreens partnered with Freenome and deployed Saama’s AI-enhanced solutions for automating clinical trial processes and transforming retail demand planning with AI.

• Clinical Research News Online: Walgreens, Freenome Team Up, New AI Products from Saama
• Zebra Technologies: A Closer Look at Walgreens' AI-Powered Demand Planning Transformation

The company adopted Digitate's AIOps to streamline vaccine scheduling and IT support ticket management, improving operational efficiency.

• Chain Store Age: Walgreens utilizes AI for vaccine scheduling, IT support

Walgreens Boots Alliance leveraged advanced cloud, data analytics, and AI technologies for personalized customer experiences and operational insights.

• CIO: Walgreens Boots Alliance gets personal with AI

Expansion of AI-powered adherence programs addressing patient adherence and social vulnerability, mitigating unintended bias in healthcare delivery.

• AllazoHealth: Walgreen's AI-Powered Adherence Program and Health Equity

Walgreens leveraged AI technology to boost email engagement rates and medication adherence by 5.5% to 9.7%, through partnerships with Phrasee and AllazoHealth.

• Spiceworks: How Walgreens Used AI To Improve Email Engagement Rates
• AllazoHealth: Retail Pharmacy Boosts Medication Adherence with AI

Deployment of Nuance's conversational AI enabled COVID vaccine scheduling and eligibility confirmation, enhancing customer engagement during the pandemic.

• ITN Online: Walgreens Enlists Nuance's AI-Powered Intelligent Engagement Solutions

Walgreens adopted voice-powered AI technology to improve in-store experience for both associates and customers.

• Drug Store News: Walgreens to implement voice-powered AI technology in stores

Walgreens formed a strategic partnership with Microsoft to leverage AI and data science for personalized and digitized healthcare solutions.

• Xtalks: Walgreens Partners with Microsoft to Bring AI into Healthcare
• Walgreens Boots Alliance: Walgreens Boots Alliance and Microsoft establish strategic partnership