Rudy Lai
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AI @ Walmart

Largest company by revenue globally
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • Walmart has progressively integrated AI from improving inventory and customer experience in 2023 to deploying generative, agentic, and foundation models by 2025, achieving significant operational efficiencies and enhanced personalization.
  • Key financial and operational achievements include reducing shift-planning times from 90 to 30 minutes, shortening apparel production cycles by up to 18 weeks, serving over 900,000 weekly users via conversational AI, and aiming for 95% of U.S. households to have 3-hour delivery by end of 2025.
  • Executive leadership including CEO Doug McMillon and EVP of AI platforms Greg Cathey emphasize AI's transformational impact on workforce productivity, customer engagement, and retail innovation, with proprietary platforms like Element and initiatives like Sparky and Trend-to-Product underpinning Walmart's AI ecosystem.

VIBE METER

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8 AI Use Cases at Walmart

Customer Support
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Conversational AI agents handle over 3 million weekly queries, cutting resolution times by up to 40% and improving customer satisfaction and operational efficiency. [1]
Supply Chain Automation
2025
Traditional
Generative
Agentic
Outcome
Costs
Real-time AI and automation are applied to optimize Walmart’s global supply chain operations, improving stock accuracy, speed, and delivery capabilities. [1]
Workforce Productivity
2025
Traditional
Generative
Agentic
Outcome
Costs
AI-driven task management and multilingual translation tools empower over 1.5 million associates, drastically reducing shift planning times and eliminating language barriers to improve operational efficiency. [1]
Product Trend Forecasting
2025
Traditional
Generative
Agentic
Outcome
Revenue
Walmart utilizes AI to analyze global trends and influencer data, reducing apparel product development timelines from six months to as little as six to eight weeks, speeding up market responsiveness. [1][2]
Customer Search
2024
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
Walmart employs AI-enhanced search engines that integrate billions of product data points to deliver contextually relevant results quickly, boosting conversion and customer satisfaction. [1][2]
Personalized Shopping
2024
Customer Facing
Traditional
Generative
Agentic
Outcome
The company leverages AI-powered personalization in its app and ecommerce platforms to tailor product recommendations and content, improving customer experience and increasing sales. [1][2]
Contract Negotiations
2023
Traditional
Generative
Agentic
Outcome
Costs
Walmart explores AI tools to automate and optimize contract negotiations with suppliers, increasing efficiency and improving deal outcomes. [1][2]
Inventory Management
2023
Traditional
Generative
Agentic
Outcome
Costs
Walmart uses AI to improve inventory tracking and management, reducing stockouts and optimizing supply chain flow for better availability and cost savings. [1]

Timeline

2025 Q4: no updates

2025 Q3

3 updates

Walmart reveals AI roadmap featuring Sparky AI assistant and agentic AI across operations. Investments in generative AI and foundation models improve customer support resolution by up to 40%, shorten planning, and accelerate fashion production. Global supply chain reengineered with real-time AI and automation. CEO Doug McMillon highlights AI’s transformative impact on jobs and retail.

2025 Q2

3 updates

Major rollout of AI tools empowering 1.5 million associates with AI-driven task management reducing shift planning from 90 to 30 minutes, multilingual translation in 44 languages, and conversational AI serving millions weekly. Trend-to-Product initiative reduces apparel development cycles from six months to six to eight weeks. Proprietary platform Element used for scaling AI with focus on ROI, security, and workforce productivity.

2025 Q1

1 updates

Implementation of AI-powered robots in warehouses to automate sorting and packing, enhancing operational efficiency.

2024 Q4

2 updates

Walmart embraces generative AI and AR to hyper-personalize ecommerce experiences and content for customers, driving digital transformation and scaling AI initiatives.

2024 Q3

2 updates

Enhanced AI-powered search and customer experience optimization incorporating 850 million product data points with AI. Competitive positioning against Amazon highlighted.

2024 Q2

2 updates

Deployment of generative AI to assist customer mission-based searches and support frontline workers. Conferences emphasize future tech-enabled customer experiences.

2024 Q1

2 updates

Trials of generative AI chatbots for supplier negotiations and rollout of AI-powered personalized consumer experiences in the Walmart app.

2023 Q4: no updates

2023 Q3

1 updates

Exploration into AI for contract negotiations and engagement with open-source AI agent frameworks.

2023 Q2

1 updates

Initial AI adoption centered on inventory management, fraud detection, and enhancing customer experience.